Professional employment assitance practices in Quebec's Carrefour jeunesse-emploi : bonding with youth distanced from the labor market and leading them to action

Authors: Provencher, Ysabel; Tremblay-Roy, Julie
Abstract: Our article reports part of the findings of research conducted in Québec (Canada) with professionals employed by Carrefours jeunesse-emploi, a network of community organizations dedicated to employment participation of young people aged 16 to 35 (Provencher, Émond & Tremblay-Roy, 2010). The study was an effort to generate knowledge about employment coaching, a practice that is now shared by the different professionals attached to public, private and community employment assistance networks in industrialized nations, against a ground of activated social assistance henceforth focused on the sustainable labour market participation of excluded populations. The study sought to document the practices of professionals in community employment assistance agencies and their influence in achieving the objectives of Quebec’s participation policy. Analysis performed on 24 interviews conducted in the administrative jurisdictions of Quebec City and Charlevoix brought out three attitudes that are favoured when implementing coaching practices: helping young adults increase their self-knowledge and identify what they wish for themselves; respecting their pace in defining and reaching their goals, and being careful not to take action in their stead. These attitudes translate into two types of professional know-how or competencies: (1) creating a bond, and (2) leading young clients to take action. Findings from this research mirror conclusions in other studies showing that public employment policies are making front line workers responsible for developing, for each of their clients, the specific process that will best help them become labour market participants, and in effect, for building new social practices. On the whole, these findings confirm the pertinence of increasing our knowledge about the influence of employment services professionals in implementing public employment participation policies in industrialized nations.
Document Type: Article de recherche
Issue Date: 4 August 2014
Open Access Date: 26 September 2016
Document version: AM
This document was published in: International Journal of Social Work and Human Services, Vol. 2 (1), 35-42 (2014)
Horizon Research publishing corporation
Collection:Articles publiés dans des revues avec comité de lecture

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