Effets de la violence verticale sur le travail d'infirmières soignantes exerçant en milieux hospitaliers : une étude exploratoire

Authors: Poulin-Grégoire, David
Advisor: Martin, Patrick
Abstract: More than 39.7% of nurses report being victims of bullying in their work environment. 60% of those cases correspond to the vertical violence since it involves a person in a superior position. Few studies have examined this phenomenon without confusing it with other types of violence. In addition to the impacts identified among victims, it is estimated that the bullying phenomenon causes an average of $44,000 of economic losses per reported case, in addition to compromising patients’ health and safety. This study aims to describe the experience of vertical violence among hospital-based nurse practitioners and its impact on their work, this through descriptive phenomenology. A semi-directed interviews data gathering has been conducted with six staff nurses, whose analysis was made by referring to McCormack and McCance's (2010) person-centered practice framework. The overall representation of vertical violence’s effects experienced by hospital nurses practitioners translates into a diversion of nursing initiatives that refer to diligent and personalized care in light of five themes: a loss of a nurse's skills, efforts to change the experience of vertical violence, a change in nursing practice priorities, a deterioration in collaboration between professionals and negative impacts on patients’ care and treatment. The results of this study indicate the need for hospital center managers to set up organizational policies against vertical violence and to apply them in a rigorous and transparent manner. Other studies should specify the organizational factors favoring vertical violence. Better training of nursing staff and of the next generation of nurses regarding this phenomenon would also provide tools to better manage it and its repercussions.
Document Type: Mémoire de maîtrise
Issue Date: 2020
Open Access Date: 13 February 2020
Permalink: http://hdl.handle.net/20.500.11794/38103
Grantor: Université Laval
Collection:Thèses et mémoires

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