La compétence organisationnelle chez Cuisines Laurier

Authors: Torres Gomez, Luis Felipe
Advisor: Audet, Michel
Abstract: Businesses today exist in an environment characterized by endlessly expanding competition, the speed and scope of which are increasing the pressure on both managers and employees. In order to guarantee their long term existence, businesses must continually strive to improve their capacity for success and their organizational competence. Researchers interested in the business world have not failed to notice this and have elaborated different conceptions of this competence or its related phenomena such as organizational learning, organizational capabilities or the dynamic capabilities of an organization. How do the members of an organization go about ensuring the competence of their organization? This is the question I am trying to answer. First, I will make a critical examination of the existing research linked to this question. Then, I will propose a conceptual framework partly based on structuration theory and on the concepts of community of practice and experiential learning. An operational framework will follow in which I justify the choice of a case study, characterize the firm studied, a manufacturer of kitchen cabinets and bathroom vanities, indicate how I came to gather materials during a stay of close to six months in this business, and how I exploited these materials. Whether in their daily activities or when facing new situations, managers and employees of the firm, sometimes in an individual manner but most often in a collective manner, will mobilize different structural properties of the firm. When considered useful, they will not hesitate to modify or abandon any of these structural properties or create new ones in order to increase their capabilities of achieving their objectives, particularly in matters concerning human relations, the work climate, production output and quality, productivity and financial returns. This firm succeeds in mobilizing its members, in encouraging experimentation, learning and production of new knowledge which is integrated into its protocols and routines, thus creating a cycle that constantly increases its level of competence.
Document Type: Thèse de doctorat
Issue Date: 2008
Open Access Date: 13 April 2018
Permalink: http://hdl.handle.net/20.500.11794/20345
Grantor: Université Laval
Collection:Thèses et mémoires

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