La discrétion bureaucratique et l'administration de la polique d'immigration en Espagne : comparaison des cas du contrôle sur les lieux de travail et du traitement des dossiers de demande de protection

Authors: Bastien, Joëlle
Advisor: Jacob, SteveGosselin, Guy
Other Title(s): Discrétion bureaucratique et l'administration de la politique d'immigration en Espagne
Abstract: Policy formation does not come to an end when a bill becomes a law. Street-level bureaucrats also play a role in shaping public policies through their daily use of discretion. Through a comparative analysis of the work done by street-level bureaucrats in two different organizations in charge of implementing the Spanish immigration policy, we examined the relation between goal ambiguity and the use of informal discretion using a qualitative method relying on Lipsky’s theoretical framework. Based on these results, we conclude that there is a link between goal ambiguity and the use of informal discretion. We also suggest that clarifying directives would be beneficial to the quality of services delivered by street-level bureaucrats in these organizations both in terms of ethical guarantees provided to the clients and of work coordination leading to a better level of global efficiency.
Document Type: Mémoire de maîtrise
Issue Date: 2007
Open Access Date: 13 April 2018
Grantor: Université Laval
Collection:Thèses et mémoires

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