La discrétion bureaucratique et l'administration de la polique d'immigration en Espagne : comparaison des cas du contrôle sur les lieux de travail et du traitement des dossiers de demande de protection
|Advisor:||Jacob, Steve; Gosselin, Guy|
|Other Title(s):||Discrétion bureaucratique et l'administration de la politique d'immigration en Espagne|
|Abstract:||Policy formation does not come to an end when a bill becomes a law. Street-level bureaucrats also play a role in shaping public policies through their daily use of discretion. Through a comparative analysis of the work done by street-level bureaucrats in two different organizations in charge of implementing the Spanish immigration policy, we examined the relation between goal ambiguity and the use of informal discretion using a qualitative method relying on Lipsky’s theoretical framework. Based on these results, we conclude that there is a link between goal ambiguity and the use of informal discretion. We also suggest that clarifying directives would be beneficial to the quality of services delivered by street-level bureaucrats in these organizations both in terms of ethical guarantees provided to the clients and of work coordination leading to a better level of global efficiency.|
|Document Type:||Mémoire de maîtrise|
|Open Access Date:||13 April 2018|
|Collection:||Thèses et mémoires|
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