Information technology and distance-induced effort to manage offshore activities

Authors: Aubert, Benoit A.; Rivard, Suzanne; Templier, Mathieu
Abstract: Offshoring can reduce the production cost of an activity. Yet, at the same time, because of the distance between the parties involved in the activity, it can generate management costs. This study proposes a model of the main drivers of the effort required to manage offshore activities. The model was developed from both the literature and the analysis of interviews conducted in 12 offshore information technology (IT) service providers. The model posits that distance plays an important role in the determination of the effort level. However, in addition to cultural and geographic distances, a more complex notion, labeled “perceived distance,” is posited to play an important role. The model also proposes that IT affects the effort to manage an offshore activity by facilitating formalization of the information exchanged and moderating the impact of geographic distance on the effort required.
Document Type: Article de recherche
Issue Date: 19 May 2011
Open Access Date: Restricted access
Document version: VoR
This document was published in: IEEE Transactions on Engineering Management, Vol. 58 (4), 758–771 (2011)
Institute of Electrical and Electronics Engineers
Alternative version: 10.1109/TEM.2010.2098480
Collection:Articles publiés dans des revues avec comité de lecture

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